SmartEat
Start freeSign in

Terms of service

Effective Date: September 16, 2026

These Terms of Service ("Terms" or "Agreement") govern your access to and use of the websites getsmarteat.com and mealsportal.com, including any related products, services, applications, and features (collectively, the "Service"). The Service is operated by SmartEat Inc., doing business as MealsPortal, a Delaware corporation with its principal place of business at 447 Sutter St, Ste 405 PMB 77, San Francisco, CA 94108 ("SmartEat," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, and "you" and "your" refer to that entity.

Table of Contents

  1. How SmartEat Works as a Platform
  2. Definitions
  3. Eligibility
  4. Account Registration
  5. If You Are a Business User
  6. If You Are a Client
  7. Health and Medical Disclaimer
  8. User Content
  9. Acceptable Use
  10. Reviews and Feedback
  11. Intellectual Property
  12. Disclaimer of Warranties
  13. Limitation of Liability
  14. Indemnification
  15. Termination
  16. Dispute Resolution and Governing Law
  17. Changes to These Terms
  18. General Provisions
  19. Contact Us

1. How SmartEat Works as a Platform

SmartEat is a technology platform that connects fitness and wellness professionals ("Business Users") with their clients ("Clients"). SmartEat itself does not provide nutritional, medical, or coaching services. Business Users use the SmartEat platform to deliver flexible meal plans to their own Clients as part of their independent business.

The platform supports two roles:

  • Business Users: people and businesses that use SmartEat to provide meal planning to their own clients, whether signing up for themselves or on behalf of a business they represent. They include personal trainers, online coaches, nutrition or health coaches, creators and bloggers, gyms and studios, supplement and nutrition stores, and wellness businesses. Business Users are not limited to these: anyone whose business is not on this list signs up and chooses "Other".
  • Clients: individuals who receive meal planning services from a Business User through the SmartEat platform. On some Business Users' pages the Client pays for their own Meal Plan; on others the Business User pays for it, and the Client is never asked for a card.

Payments are processed through Stripe Connect (Express). When a Client starts a subscription, Stripe collects payment, deducts SmartEat's platform fee, and remits the remainder to the Business User as a payout from their connected Stripe account. If the Business User has not connected their Stripe account yet, the Client can still subscribe: SmartEat holds the Business User's share and pays it out once that account is connected. Where the Business User pays for their Clients instead, they are simply buying credits from SmartEat, like any other purchase. The Business User maintains a connected account with Stripe and is responsible for their own tax reporting and compliance with applicable law in their jurisdiction.

SmartEat acts as the platform facilitator. SmartEat is not the service provider, nutritionist, dietitian, trainer, or coach for any Client. The relationship for nutritional or fitness services exists between the Client and the Business User. SmartEat provides only the technology and the meal planning algorithm.

2. Definitions

"Business User" means an individual or entity using the Service to provide meal planning services to their clients, whether signing up for themselves or on behalf of a business they represent. Business Users include personal trainers, online coaches, nutrition or health coaches, creators and bloggers, gyms and studios, supplement and nutrition stores, and wellness businesses; they are not limited to these, and a Business User whose business is not on this list signs up and chooses "Other".

"Client" means an individual who receives meal planning services from a Business User through the SmartEat platform, including a free preview, whether the Client pays for them through a subscription or the Business User pays for them.

"User" means any person who accesses the Service, including Business Users and Clients.

"Intake Form" means the form completed by a Client (or by a Business User trying the Service) containing information used to generate a Meal Plan, including name and contact details (such as email address and phone number), body metrics (height, weight, age, biological sex), goals, fitness self-assessment, activity level, pregnancy or breastfeeding status, food preferences, number of meals and snacks, and cooking preferences. A Business User may also edit their Client's answers.

"Meal Plan" means a customizable weekly meal plan generated based on the Client's Intake Form responses, where the daily calories and macronutrient distribution are calculated by SmartEat's algorithm from those responses, using SmartEat's default parameters unless the Business User has set their own in their account, and can be adjusted by the Business User (either when reviewing the plan before delivery, if their page is set up for review, or later, after delivery). Meal Plans are provided weekly as part of an ongoing monthly subscription, and the meal selection may vary from week to week. A free 2-day sample plan is available before subscription. Meal Plans are flexible nutritional suggestions and are not medical prescriptions or dietary therapy.

"Service" means the SmartEat platform, including the websites getsmarteat.com and mealsportal.com, the meal planning software, and all related products, services, and features.

3. Eligibility

To use the Service, you must be at least 18 years of age, or at least 13 years of age with verifiable consent of a parent or legal guardian. By using the Service, you represent that you meet these requirements.

The Service is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided personal information to us, please contact us at support@getsmarteat.com.

For users between 13 and 17 years of age, we recommend that a parent or legal guardian supervise the use of the Service, particularly when answering questions related to body metrics, pregnancy, or breastfeeding.

4. Account Registration

To use most features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to comply with these obligations.

We may suspend, disable, or terminate your account if you violate these Terms or if we determine, in our reasonable judgment, that your conduct could harm SmartEat, its users, or third parties.

5. If You Are a Business User

This section applies if you register as a Business User to provide meal planning services to your clients through the SmartEat platform.

5.1. Your Role

As a Business User, you operate an independent business. SmartEat is a tool you use to serve your own clients. You are responsible for:

  • The professional services you provide to your clients, including the appropriateness of meal plans for each client's circumstances.
  • How you use your clients' information and communicate with them outside of the Service.
  • Your own pricing within the tiers offered by SmartEat, as well as your own marketing of your services to your clients.
  • Compliance with all laws applicable to your business, including licensing, tax, advertising, and consumer protection laws in your jurisdiction.
  • Maintaining your Stripe Connect account in good standing and providing accurate information for KYC and tax reporting.

Your Clients do not see the SmartEat name. On their side the Service is called MealsPortal: the page you share with them is at mealsportal.com, the Terms of Service and Privacy Policy they agree to are the ones published there, and our emails to them come from an address at mealsportal.com, under your business name and with your reply-to address. A Client who pays for their own Meal Plan sees the charge on their statement as MEALSPORTAL. MealsPortal is SmartEat Inc. under another name.

5.2. Representations and Warranties (Scope of Practice)

By registering as a Business User, you represent and warrant that:

(a) You hold all licenses, certifications, and authorizations required by applicable law to provide the services you offer to your clients;

(b) You will use the Service only within the lawful scope of practice permitted by your existing licenses and certifications. If you hold a Registered Dietitian license or comparable healthcare credential, you may use the Service in any manner consistent with the scope of that license. If you do not hold such a license, you will not use the Service to provide medical nutrition therapy, treat any disease, or engage in any activity reserved for licensed dietitians or healthcare providers under applicable law;

(c) You will not represent the Service or the meal plans it generates as a medical prescription, dietary therapy, or substitute for medical advice;

(d) When working with Clients who indicate pregnancy or breastfeeding status, you acknowledge that such Clients are recommended to consult a healthcare provider before following any meal plan, and you will not actively discourage such consultation;

(e) You will comply with all applicable laws and regulations in marketing and providing your services to your clients.

You agree to indemnify and hold SmartEat harmless from any claim, regulatory action, or proceeding arising from your breach of these representations or your use of the Service outside your lawful scope of practice. (See also Section 14.)

5.3. What You Earn and What You Pay

This section applies only to Business Users. You never pay a subscription fee to use SmartEat yourself. What you earn, and what you pay, depend on the page you send your Clients to. There are two ways to set one up: your Clients pay for their own Meal Plans and you earn a share of what they pay, or you pay for your Clients with credits you buy from SmartEat.

If your Clients pay. When you set up a page this way, you also pick the subscription tier your Clients pay on it, first for the page from onboarding, then for every page you add later. SmartEat keeps a flat platform fee out of each Client subscription every month, and the rest is paid to you through Stripe Connect. You earn your share from a Client's first payment and from every monthly payment after it, for as long as their subscription lasts. If a Client cancels, or their payments stop, your payouts for that Client stop too. The current fee and the tiers you can choose are shown in your account.

Payouts are processed by Stripe according to Stripe's standard payout schedule. You are responsible for any taxes owed on amounts received.

If you have not finished connecting your Stripe account, your Clients can still subscribe: SmartEat holds your share and pays it out once your account is connected.

If you pay for your Clients. You buy credits one at a time or several at once, and one credit pays for one Client's Meal Plan for one month. What credits cost, and how many you have left, are shown in your account. Clients you pay for are never asked for a card and pay SmartEat nothing. They have no subscription, so there is no platform fee to take and nothing to pay out to you.

For Clients you pay for, renewal is on by default. A Client's Meal Plan is paid for one month at a time. When that month ends, we automatically deduct one credit from your balance and pay for the next month. You can turn renewal off for a Client before that month ends. With renewal off, we do not deduct a credit and do not pay for the next month. We also do not pay for the next month if you have no credits left and we cannot top your balance up (automatic top-ups are off, your card is declined, or your monthly limit is reached). When that happens, we email you and the Client. A Client whose next month is not paid for sees only Day 1 of their Meal Plan from the day the month ends. Paying for the next month yourself later is optional, and costs one credit; that month starts on the day you pay.

A renewal deducts a credit from your balance, never money from your card. Your card is charged when you buy credits, and, if you turn automatic top-ups on, when we top your balance up. Nothing else charges your card. Automatic top-ups are off until you turn them on. With automatic top-ups on, whenever a credit is needed and your balance has none (a Client's month renews, a new Client gets their Meal Plan from a page where you pay for it, or you open a Meal Plan yourself), we charge the card you saved for the pack you chose: 5 or 10 credits, at the pack's price. You can set a monthly limit, and we never charge more than it in a calendar month. If a charge does not go through, we email you and try again the next day.

5.4. Client Communications

SmartEat sends transactional and service-related emails to your Clients (for example, confirmation that their Intake Form was received, that their plan is ready, billing notices, and similar messages). SmartEat may also send your Clients marketing, promotional, re-engagement, and other lifecycle emails. By accepting these Terms, you authorize SmartEat to send these communications to your Clients, and you acknowledge that each Client separately consents to marketing emails when providing their email address, and may unsubscribe from them at any time.

You acknowledge that SmartEat may need to communicate directly with Clients regarding service interruptions, security matters, billing, or other operational issues that affect their use of the Service.

6. If You Are a Client

This section applies if you sign up as a Client to receive meal planning services from a Business User through the SmartEat platform.

6.1. The Service You Receive

When you complete the Intake Form on a Business User's branded page, you submit information to SmartEat, which generates a Meal Plan based on your inputs and the parameters configured by your Business User. Depending on the Business User's page settings, your Meal Plan either reaches you after the Business User reviews it or is sent to you right away, and the Business User can change it later.

Meal Plans are flexible nutritional suggestions, not medical prescriptions. The macronutrient distribution and food selections are designed to align with general wellness goals, not to diagnose, treat, or prevent any medical condition.

6.2. Subscription, Billing, and Auto-Renewal

IMPORTANT: PLEASE READ CAREFULLY.

This section applies only if you pay for your Meal Plan yourself. If the trainer, coach, or business whose link you used pays for it, you are never asked for a card and you have no subscription with us: they pay for your Meal Plan for a month, and while that month lasts you can see every day of your Meal Plan. When that month runs out and they do not pay for the next one, you can see only Day 1 of your Meal Plan.

By starting a subscription, you authorize SmartEat Inc., doing business as MealsPortal (acting through Stripe), to charge your payment method on a recurring monthly basis at the price displayed during checkout. The first day of your Meal Plan is free and needs no card. If your subscription starts with a free trial, your first charge falls on the day that trial ends; otherwise it is made when you subscribe. After that you are charged every month, at the same price, until you cancel. The charge appears on your statement as MEALSPORTAL.

If a payment fails, you can see only Day 1 of your Meal Plan, and the page asks you to update your card. Once a payment goes through, you can see every day of your Meal Plan again.

Your subscription will automatically renew each month at the price displayed during checkout, until you cancel. You will be charged on the same date every month.

You can cancel your subscription at any time by clicking "Manage subscription" on your Meal Plan page. Cancellation is effective immediately for purposes of stopping future charges. You can see every day of your Meal Plan until the month you have paid for ends. You will not be refunded for the current paid period. No reason or justification is required to cancel.

If your subscription price changes, SmartEat will notify you in advance and obtain your consent before charging you at the new price, as required by law.

6.3. Refund Policy

Except as required by applicable law:

  • Subscription fees are non-refundable for any past or current billing period.
  • Cancelling stops all future charges; we do not provide pro-rated refunds for unused time in the current period.
  • If SmartEat is unable to provide the Service for technical reasons attributable to SmartEat (and not to the Business User or to your own actions), you may be entitled to a pro-rated refund for the affected period. Refunds in this case are processed through Stripe; SmartEat refunds its platform fee, and the Business User's portion is debited from their connected account balance.
  • If the trainer, coach, or business whose link you used closes their account and your Meal Plan stops working, contact us and we will help you as quickly as we can.

To request a refund under these limited circumstances, contact us at support@getsmarteat.com.

6.4. Your Use of the Meal Plan

You may use the Meal Plan at your own discretion. We recommend that you consult with a qualified healthcare provider before making significant dietary changes, especially if you are pregnant, breastfeeding, have any medical conditions, are taking medications, or have allergies or other dietary restrictions.

You acknowledge that your individual results depend on many factors, including your adherence to the plan, your health, your activity level, and other circumstances outside of SmartEat's or the Business User's control. SmartEat and the Business User make no guarantee of any specific outcome.

6.5. Sharing of Your Information with Your Business User

When you submit the Intake Form, the information you provide is shared with the Business User you have selected, for the purpose of preparing your Meal Plan. The Business User can see your name, email address, phone number (if you gave it), and full Intake Form responses, including body metrics, fitness self-assessment, food preferences, and pregnancy or breastfeeding status. The Business User can also see your Meal Plan and your activity in it (such as meals swapped or marked as made, and whether you liked the free first day, with any comment you left). They also see which part of the Meal Plan is open to you and until when (the free first day; a free trial and when it ends; or the full week, with the date it renews or ends), and, if you pay yourself, whether your last payment failed. They also see how you reached the Intake Form: which of their pages you used and, if the link was marked, whether it came from their QR code, poster, or another of their materials. The Business User cannot see your full payment card details, which are handled directly by Stripe.

The trainer, coach, or business whose link you used to fill out the Intake Form runs their own business, so how they use your information and keep in touch with you outside the Service is up to them and is their responsibility rather than SmartEat's. If you have any questions about it, they are the best people to ask. See the SmartEat Privacy Policy for more details.

6.6. Communications and Marketing Emails

By providing your email address when you fill in the Intake Form, you agree that SmartEat and your Business User may send you transactional and service-related emails (such as Intake Form confirmations, plan-ready notifications, and billing notices), as well as marketing, promotional, and re-engagement emails. You may unsubscribe from marketing and other non-transactional emails at any time using the unsubscribe link included in every such email, or by contacting us at support@getsmarteat.com. Transactional and service-related emails are necessary to operate the Service and will continue even after you unsubscribe from marketing emails.

7. Health and Medical Disclaimer

IMPORTANT MEDICAL DISCLAIMER.

THE SMARTEAT SERVICE DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE INFORMATION AND MEAL PLANS PROVIDED THROUGH THE SERVICE ARE FOR GENERAL INFORMATIONAL AND WELLNESS PURPOSES ONLY AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

ALWAYS CONSULT YOUR PHYSICIAN OR ANOTHER QUALIFIED HEALTHCARE PROVIDER BEFORE STARTING ANY NEW DIET, EXERCISE, OR WELLNESS PROGRAM. IF YOU HAVE OR SUSPECT YOU HAVE A MEDICAL CONDITION, SEEK THE ADVICE OF YOUR PHYSICIAN.

PREGNANCY AND BREASTFEEDING REQUIRE SPECIALIZED NUTRITIONAL GUIDANCE. THE SMARTEAT SERVICE IS NOT A SUBSTITUTE FOR PRENATAL OR POSTNATAL MEDICAL CARE. IF YOU ARE PREGNANT, PLANNING TO BECOME PREGNANT, OR BREASTFEEDING, CONSULT YOUR HEALTHCARE PROVIDER BEFORE FOLLOWING ANY MEAL PLAN.

NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ OR RECEIVED THROUGH THE SMARTEAT SERVICE.

SmartEat does not provide medical, dietary therapy, or counseling services. SmartEat does not perform examinations, prescribe tests, or collect detailed health information. The Service is not a gym, fitness studio, or personal training service.

By using the Service, you acknowledge and accept that you are responsible for your own health and for consulting appropriate healthcare professionals as needed. You acknowledge that there may be hidden health conditions of which you are unaware, and that the Service is intended for users without medical contraindications.

8. User Content

"Content" means any data, information, text, images (including logos and photographs), or other material that you submit to or generate using the Service.

As between you and SmartEat, you retain all rights in your Content. By submitting Content to the Service, you grant SmartEat a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process your Content solely as necessary to provide and improve the Service to you and, in the case of a Client's Intake Form data, to the Business User you have selected.

If you are a Business User and upload visual assets to your branded sign-up page (such as a logo or photograph), you represent that you own or have the right to use those assets, and you grant SmartEat the limited license needed to display them on your branded sign-up page.

You are solely responsible for your Content. SmartEat does not endorse and is not responsible for any Content submitted by users.

9. Acceptable Use

You agree not to use the Service:

(a) For any unlawful purpose, or in violation of any local, state, federal, or international law;

(b) To harass, abuse, defame, or discriminate against any person;

(c) To infringe any intellectual property right of SmartEat or any third party;

(d) To submit false, misleading, or fraudulent information;

(e) To upload or transmit malware, viruses, or any malicious code;

(f) To interfere with the security, integrity, or availability of the Service;

(g) To scrape, spider, crawl, or otherwise access the Service through automated means without our prior written consent;

(h) To circumvent any technical limitations of the Service.

We reserve the right to terminate your access to the Service for violation of this section.

10. Reviews and Feedback

You are free to publish honest reviews of the Service in any forum, including but not limited to social media, review sites, and discussion forums. SmartEat does not seek to limit truthful reviews and acknowledges your right to share your experience with the Service. We welcome your feedback and may use it to improve the Service.

11. Intellectual Property

Except for User Content, all intellectual property rights in the Service, including the SmartEat name, logo, software, algorithm, design, and content, are owned by SmartEat or its licensors. These Terms do not grant you any right or license to use SmartEat trademarks, logos, or other intellectual property except as expressly permitted to access and use the Service for its intended purpose.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SMARTEAT DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SmartEat does not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that any errors will be corrected. SmartEat does not warrant that the meal plans generated through the Service will produce any specific health, fitness, or weight outcome.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SMARTEAT, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, OR PERSONAL INJURY, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF SMARTEAT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, SMARTEAT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO SMARTEAT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations above apply to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless SmartEat and its affiliates, officers, employees, agents, and licensors from any third-party claim, demand, or proceeding, and any related liability, damage, loss, cost, or expense (including reasonable attorneys' fees), arising from:

(a) Your breach of these Terms;

(b) Your User Content;

(c) Your violation of any law or the rights of any third party;

(d) If you are a Business User, your breach of the representations and warranties in Section 5.2 (Scope of Practice) or any claim that the services you provide to your clients exceed your lawful scope of practice;

(e) Any infringement of intellectual property rights through your use of the Service.

15. Termination

You may stop using the Service at any time. You may cancel your subscription as described in Section 6.2.

We may suspend or terminate your access to the Service if you breach these Terms, if we are required to do so by law, or if we discontinue the Service. Upon termination, the provisions of these Terms that by their nature should survive (including Sections 12, 13, 14, 16, and 17) will survive.

16. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. The exclusive venue for any dispute arising under these Terms is the state or federal courts located in San Francisco County, California, and you consent to the personal jurisdiction of those courts. You waive any right to a jury trial in any proceeding arising out of these Terms.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. Changes to These Terms

We may revise these Terms from time to time. When we do, we will update the "Effective Date" at the top of this document. Material changes will apply only to your future use of the Service after the change takes effect. Your continued use of the Service after the Effective Date constitutes your acceptance of the revised Terms. We will make reasonable efforts to notify you of material changes.

18. General Provisions

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect. Our failure to enforce any provision does not waive our right to enforce it later. These Terms, together with the Privacy Policy, constitute the entire agreement between you and SmartEat regarding the Service.

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and SmartEat. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19. Contact Us

If you have any questions about these Terms, please contact us:

SmartEat Inc., doing business as MealsPortal
447 Sutter St, Ste 405 PMB 77
San Francisco, CA 94108
Email: support@getsmarteat.com

Details of the Contractor

SmartEat Inc., doing business as MealsPortal
Email: support@getsmarteat.com
Website: https://getsmarteat.com